Privacy policy

 

Updated: 05/20/2024

Introduction

Quexal ("we", "us") values your privacy. This document outlines our practices regarding the collection, use, and protection of your personal information when you interact with our website quexal.com ("Site") and our offerings ("Services"). By engaging with our Services, you're agreeing to the terms of this policy. If you do not agree, please refrain from using our Services.

Policy Updates

We may modify this policy over time. Changes will be posted here, so please review this section periodically. The "Last updated" date at the top indicates the latest revision.

Data Collection and Usage

Your data is collected through direct interactions with you, cookies, and third-party sources. We promise to use your personal information, such as images, only with your explicit consent. Our use of collected data aims to deliver and enhance our Services, communicate with you, enforce terms, maintain security, and comply with legal requirements. We do not store your payment information and ensure secure transactions via SSL encryption.

Data Collected

  • Directly from You: Includes contact information, order details, browsing history, and any communication with us. It is important to note that we do not store your payment information, and we employ a secure SSL connection for the payment process.
  • Cookies: Track your interactions with our Services, including device and browser information, IP address, and browsing patterns.
  • Third Parties: Information from partners like Shopify, payment gateways, and affiliates.

Utilization of Personal Data

  • Service Delivery: Processing orders, account management, shipping, and handling returns.
  • Marketing: Sending promotional messages and personalized advertising.
  • Security: Preventing fraud and unauthorized activities.
  • Communication: Supporting and enhancing our Services.

We do not use your personal data, including images, without your explicit consent.

Cookies

Our Site uses cookies to improve your experience. For details on the cookies utilized through Shopify, visit: https://www.shopify.com/legal/cookies. You have control over your browser's cookie settings, but limiting them may affect your site experience.

Data Sharing

We may share your information with:

  • Service providers.
  • Marketing partners, including Shopify.
  • Affiliates in our corporate family.
  • Legal entities, as required by law. Over the past year, identifiers, commercial information, and internet activity data have been shared with these entities.

Sensitive Data

We do not process or disclose sensitive personal information for any purpose.

User Content

When you share content on public sections of our Services, it becomes accessible to all users. We cannot control who sees or how they use your shared information, nor can we ensure its privacy once posted.

External Sites and Links

Our Services may contain links to third-party sites. We advise reviewing their privacy policies as we are not responsible for their content or privacy practices. Any data shared on third-party platforms is subject to their policies.

Children's Privacy

We do not knowingly collect data from children. If a parent or guardian becomes aware that their child has provided us with personal information, we urge them to contact us for its removal. We have not knowingly collected or sold data from individuals under 16 years old.

Information Security and Retention

While we aim for the highest security standards, no system is infallible. We recommend against transmitting sensitive data through unsecured means. The retention period of your personal data is determined by various factors, including service necessity and legal obligations.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including access, deletion, correction, portability, and the right to limit processing or withdraw consent. You can contact us to exercise these rights. We commit to treating all users equally, regardless of their exercise of these rights.

Feedback and Concerns

Should you have any concerns about our data handling practices, please reach out directly. If you're unsatisfied with our response, local laws may provide further recourse.

Global Considerations

Your data may be managed outside your home country, including in the U.S., by our staff, partners, and third-party service providers. For European users, we ensure safe data transfer through mechanisms approved by the European Commission or equivalent measures.

Contact Us

For any questions or clarifications about our privacy practices or this policy, please email us at info@quexal.com.